Return, Refund & Exchange Policy
At Cuddle Your Bundle of Joy (SANTEX), we strive to deliver exceptional products and service. Please review our policy regarding returns, refunds, and exchanges:
Returns: We do not accept returns unless the product is damaged or defective upon receipt. If you receive a damaged or defective item, you must notify us within 24 hours of receiving the product.
Refunds: If a return is approved due to damage or defect, we will initiate the refund process within 7-15 business days after the returned item is received and inspected.
Exchanges: We do not offer exchanges. If you receive a damaged or defective item and require a replacement, please follow the return process outlined above.
Opening Video Requirement: In the rare event that your order arrives damaged or defective, we require you to provide an opening video clearly showing the condition of the package and its contents upon arrival. This video is necessary for us to assess the damage and determine the appropriate course of action.
Our Commitment to Customer Satisfaction: We are committed to your satisfaction and will promptly address any issues with your order. If you encounter any problems, please contact us immediately at cuddleyourbundleofjoy@gmail.com or call us at 8925255207. We will work diligently to find a solution that meets your needs.
How to Initiate a Return:
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Notify Us: Contact us within 24 hours of receiving the damaged or defective item.
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Provide Details: Include your order number, details of the damage or defect, and attach the required opening video clearly showing the condition of the package and its contents.
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Return Shipping: We may provide instructions for returning the item. Please pack the item securely in its original packaging (if possible) and ship it back to us.
Refund Process: Upon receiving and verifying the returned item and opening video, we will initiate your refund to the original method of payment used for the purchase within 7-15 business days.
Contact Us: If you have any questions or need further assistance regarding our return, refund, and exchange policy, please contact us at cuddleyourbundleofjoy@gmail.com or call us at 8925255207.
